Returns and Exchanges
We accept returns. Return unopened items in the original packaging and with original tags attached within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price.
Only regular priced items may be refunded. Clearance item purchases are non-refundable. To follow up on the status of your return, please contact us at .
We only exchange goods if they are defective or damaged. If you consider that a product is defective, promptly contact us via email with details of the product and the defect. You can send the item you consider defective to:
Royal Tyrrell Museum Gift Shop
Attention: Returns and Exchanges
Online Gift Shop Department
Drumheller, AB T0J 0Y0
Upon receipt of the defective product, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If the product is deemed defective, we will send you a replacement product.
Some items are non-refundable and non-exchangeable. These include:
- DVDs, once the package has been opened
- Food items